Excellence begets excellence. Top players are drawn to top teams, and our customers seek out the best. Our leaders continuously drive their teams to elevate their game. High standards are our rhythm, ensuring collective success. Choosing high standards is choosing to be exceptional.

We ensure that problems are not sent down the line. And we fix problems so they stay fixed. Leaders and their teams take accountability and responsibility, and never consider themselves a victim.

We know that our job isn’t done until the job is done, “D-D-F-D”. We tackle duties with a sense of urgency. If you are not part of the solution, you are part of the problem.

Speed matters in decision making, and most decisions are changeable later on. Leaders are decisive and not afraid to take calculated risks. The worst thing we can do is nothing. Make decisions, and evolve down the road.

Our leaders find people smarter than themselves to join their teams. We communicate constructively, treat everyone with respect, and are not afraid to be vulnerable. We empower our teams, inspire them, and remove obstacles so all team members can succeed.

We make good on commitments, fix mistakes, and don't make excuses. We actively build the trust and relationships that are essential in our business to keep customers coming back. And if we don’t sell, no one gets paid.

We spend other people’s money as if it were their own. We control our expenses better than our competitors. We can make a lot of mistakes and succeed if we are efficient. Or we can go out of business quickly if we are wasteful.

We challenge decisions we disagree with. We have conviction and are tenacious, and do not compromise simply to fit in with the crowd. And, once a decision is determined by the team, we commit to the direction wholly.

We can execute in the details, but always keep in mind the bigger picture. We have a vision for the future, see longer-term trends in our teams and business relationships, and work towards those goals above all else.

Our teams show enthusiasm and have fun. We spend a lot of time together. Celebrate wins along the way, big and small.